Overview

Provides a guided walkthrough of Salesforce Data Cloud, showing how to ingest, unify, and activate customer data across systems. It uses a real-world use case (Coral Cloud Resort) to explain core concepts such as data sources, identity resolution, mapping, and how unified profiles help deliver insights and personalized experiences across channels.

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Valuehub

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Data Cloud Fundamentals

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Enrollments

Level

Beginner

Time to Complete:

1 hour 40 minutes

Lessons:

10

Certificate:

Yes

One-time for 1 person

Free

Overview

Provides a guided walkthrough of Salesforce Data Cloud, showing how to ingest, unify, and activate customer data across systems. It uses a real-world use case (Coral Cloud Resort) to explain core concepts such as data sources, identity resolution, mapping, and how unified profiles help deliver insights and personalized experiences across channels.

What You’ll Learn?

Understand the fundamentals and purpose of Salesforce Data Cloud.
Connect and ingest data from multiple sources, including websites.
Map and unify customer data using identity resolution.
Create calculated insights and use data graphs to analyze engagement.
Enrich applications and websites using Data Cloud insights.
Personalize web experiences using the Interactions SDK.

Requirements

Basic understanding of Salesforce platform is helpful but not mandatory.
Take notes on key concepts like identity resolution, data mapping, and personalization.
Apply learnings in a Salesforce Developer Org or sandbox for practice.

Syllabus Overview

10

Lessons

0

Quizzes

0

Tasks

0

Resources

Introduction to Salesforce Data Cloud

Getting Started with Data Sources

Data Mapping & Unification

Insights & Enrichment

Activation & Use Cases

Material Includes

Video tutorials (10 chapters) covering concepts, real-world examples, and hands-on demonstrations.
Practical scenarios like Coral Cloud Resorts for context.
Guidance on integrating websites using the Interactions SDK.

Instructor(s)

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